Career Center

The Technology Coordinator’s goal is to support the Director of Technology in providing effective and efficient technology solutions that meet the needs of the organization. The Technology Coordinator is a hands-on role and is responsible for ensuring the user experience is both positive and predictable. The position requires an understanding of organizational requirements and the ability to identify the practical implications and system capabilities related to achieving program goals. The Technology Coordinator will have responsibility for implementing IT-related policies and procedures and ensuring the availability of necessary technical resources. The Technology Coordinator will work with internal resources as well as third-party system & support vendors. This is a 12-month position with daily work hours from 7:30am–4:00pm, Monday-Friday.

The responsibilities of the Technology Coordinator will include, but are not limited to, the following:

• Actively seeks out ways to leverage the integration of business processes with applicable emerging technologies in order to improve and streamline operations and services in the most efficient and cost-effective manner.
• Provides recommendations to promote a sustainable technology framework and coordinate related systems.
• Follows a plan for professional development and actively seeks out opportunities to maintain technological competency.
• Basic and advanced support for both hardware and software for all areas of technology, including standard applications (MS Office, Firefox, Chrome, Safari, iWork, ExamView Pro, etc.), including installation and update. Maintain hardware and software for desktops and laptops throughout the campus.
• Aid in Faculty/Staff/Student training and workshops, with occasional student training and support in the classroom
• Digital Copiers/Printers: set up and maintain user network accounts for printing & copying, maintain network connectivity, manage consumable supplies (toner, staples & paper), and coordinate service.
• Maintain multimedia projectors, sound systems and integration with desktops, laptops and mobile devices.
• Troubleshoot connectivity with Apple TV, Presentation and other instructional technology solutions.
• Work closely with colleagues and technology partners to support the server and network infrastructure, including multiple wireless networks.
• Co-Administer Servers: Manage server OS and user administration, File Sharing, Faculty/Staff/Student Accounts, Print server w/monitoring & control, Ensure licenses are up to date and appropriate for organization.
• Support Network Communications: Cisco ASA Firewall, Managed Switches, Wi-Fi Infrastructure,
• Coordinate and address needs related to telephone and other vendor services such as copiers, and telephone/fax lines.
• Emergency after hours support (rare, but possible)

QUALIFICATIONS: 

• Bachelor’s degree or equivalent; degree in the field of computer science desirable.
• Minimum of 3-5 years relevant work experience, with a preference for experience in educational institutions.
• Strong technical knowledge in tablet and other mobile technologies.
• Familiarity with Macintosh Servers, Mac & Wintel Client OS’s, and Apple’s iOS platform (strongly preferred).
• Strong organizational skills with the ability to effectively prioritize and execute tasks.
• Strong written and oral communication skills, ability to present ideas in user-friendly language. Ability to train users and communicate procedures and changes related to technology.
• Hands-on experience in network & server administration using Open Directory network and user management (or Active Directory)
• Strong knowledge of computers, networking principles including wireless networks, troubleshooting PC connectivity and printer issues.
• Knowledge of networking (wired & wireless), servers, mobile devices and communication hardware, software and current technologies.
• Have a working knowledge of software in a wide range of areas, including, but not limited to, multimedia/audio, video, web, photos/images, and core software tools, such as office productivity suites , note taking, communications, etc.